We're here to Help you!

Traveler HelpDesk Customer Feedback and Survey

Here at Traveler HelpDesk, we take pride in our commitment to providing exceptional customer service. As a result, our clients provide us with compliments every day. Below is a list of some of the client compliments we've received recently.

  • Karen Mannix
    January 30, 2017

    Hi John,

    Thank you so much for all your help. Your patience and kindness in finding the best ticket for my travels made me feel confident we made the best decision. Your caring and professional attitude is very rare these days.

    Good luck to you, Karen Mannix

  • Lawrence Labruzzo
    January 30, 2017

    To Mikes boss,

    Mike helped me book a flight for me and a friend. I haven't flown in 15 years, so I didn't know my way around.

    Mike was very patient with me, he was polite and kind. What also impressed me was his knowledge, professionalism and efficiency. I wish everyone
    I did business with was more like Mike.

    If he lived in Arizona I would have bought him breakfast. Since he isn't here maybe you should give him a raise, he deserves it.

    Any questions: Lawrence LaBruzzo

  • Patricia
    January 30, 2017

    Patricia states that Claire is very helpful during the call. Customer was very emotional as she had made a reservation with different agency initially and was in trouble due to numerous charges on card. She dont want to do business with them and was looking for a better deal.Claire was very clam and listened to her problems and provided a booking with very cheap fare. She is very compassionate in her work and helped a lot.

  • L.D.Hayes
    January 29, 2017

    this is L.D.Hayes Sid,

    thank you so very much for your professional and accurate help in selecting for me and my son the very times and cost i have been searching for,for 3 days. You are a true professional and i wish for your superiors to know what a fine employee and asset you are. This family reunion is now a go thanks to you. You are a true credit to your company.

    Respectfully L.D.Hayes
    thank you

  • Virginia Vincenzini
    January 27, 2017

    Hello Davin,

    Thank you so much for your help! Your assistance yesterday in providing me with my e ticket and seat assignments was very helpful and I appreciate your extensive knowledge!

    Virginia Vincenzini

  • Antoaneta Dragomir
    January 27, 2017

    Hi , my name is Antoaneta Dragomir.

    I must say that Adam assisted me very well and answered to any of my questions on an elegant and proper manner. Thank you Adam ☺ and have a wonderful day .

  • Alexandra Kotlyar
    January 27, 2017

    The representative, Love, was extremely courteous and helpful. All of my issues were resolved in a timely and professional manner. I am extremely pleased with the service and the outcome. Thank you very much!

    Alexandra Kotlyar

  • Agnes Sendi
    January 27, 2017

    hi there had a question on my connection/lay over time in dubai from boston to entebbe thinking the connection time was too short i called customer service and adam answered the phone and explained it all me. my worry was to miss the plane connecting to entebbe. good associate and looking forward to asking more questions as they come if i there is any need otherwise am good and shall stay with you guys. thanks and looking forward to my flight with you.

  • Tremel, Nichole R.
    January 27, 2017

    Hello Emma,

    Yes, I just received them! I want to thank you again, it has been nothing but a pleasure working with you and look forward to working with you in the future. Have a great weekend!

    Nichole Tremel

  • Teresa Lamb
    January 26, 2017

    Thank you so much Paxton ! you were patient, very kind and made sure I had all the information that I needed! I feel very good about my travel plans and that means a lot, thank you! Teresa Lamb

    January 25, 2017

    Thank you for your service very professional and very helpful look forward to dealing with you in all my future flights

  • George Hecimovic
    January 25, 2017

    Just want to thank your representatives for taking the time to assist us in getting our flights. I am a skeptic when buying anything on line and they made the entire process comfortable and easy to follow, not to mention get us the tickets. Thank you and YES, I will be always using this site moving forward. G19 Thank you"

  • Anna Murdocca
    January 25, 2017

    Your agent "Love" was very helpful, he took his time to explain everything to me in detail. I only wish more people would show the caring for others the way Love does. I hope the next time I need your services, Love is available. Thank you for all your help. A very satisfied customer.

  • Libby mclean
    January 25, 2017

    It was a pleasure working with you. Everything was easily reconciled and much appreciated.

    Liberta McLean

  • James Hightower
    January 24, 2017

    Thank you Adam for your polite coustumer service.. thank you for helping me with my questions and concerns you are very helpful in give you 5 stars... and I will recommend every to your company because of the great service.

  • Jerome Bailey
    January 24, 2017

    To whom it may concern : Adam and Kaylyn provided me with great customer service. I called and spoke with several lines concerning my flight itinerary for my trip to San Juan Puerto Rico they both took the time to answer my questions and my concerns. Keep up the good works and I will be recommended this airline service to friends and relatives.

  • Siara Hughes
    January 23, 2017

    Dear Eduardo,

    Thank you so very much for your customer care. You were very helpful with re-confirming my hotel arrangements for Hotel in Dubai. You handled this excellently and the Best in your Customer Service Department!

    Thanks again and Good Luck with your endeavors in life.

    Siara Hughes

  • Murray I feldman
    January 21, 2017

    I just wanted to tell you that Garin was most helpful for obtaining airline tickets for 5 of us in our family to attend a destination wedding for our grandson in july. He followed up several times.

    Thank you
    Murray I feldman

  • Connie Johnson
    January 20, 2017


    Thank you so much for the awesome service you provided to me this morning regarding my flight tickets for mine and my husbands upcoming vacation. I appreciate your patience and talking the time to go over everything with me until I felt comfortable knowing the time changes and our seats arrangements. We have not flown for a very long time and are a bit nervous about all it. You definitely helped with that and again I thank you!

    Have a great day!!

    Connie Johnson

  • Catherine Mccaig
    January 20, 2017

    I received excellent service from Eduardo while making seat selection over the phone. We were cut off while I was put on hold and he called me back to confirm my booking. Very polite!

  • Ron
    January 20, 2017


    The mark of a great manager is the ability to address and solve problems in a calm and cool manner. You have that ability at a high level.

    Thank you for your professionalism.

    Best wishes, Ron

  • Phyllis Lubinski
    January 20, 2017

    Hello Love - I just wanted to write to say thank you for all of your help. I am new to making travel arrangements, and your experience made it easy. It was a pleasure to work with you and I look forward to working with you again in the future.

    Phyllis Lubinski

  • Joyce Reyna
    January 20, 2017

    Dear LFB travel Inc.,

    I don't usually send feedback about a customer service agent unless there is a glaring reason. Today I feel it necessary to tell you that my interaction with Paxton this morning needs feedback.
    I had the pleasure of having this young man help me with my e-ticket and information confirmation as well as his polite and thorough responses to my questions. I am not one to travel but every 2-3 years. I am always a little confused because there are always new changes. Bravo to your organization to have an individual that assists people in such a kind and professional manner. Your company would be fortunate to employ more people like him.

    Sincerely, Joyce Reyna

  • Archie Patton
    January 20, 2017

    I needed confirmation for a reservation I made. Paxton expedited my issue & resolved everything with patience & expertise. Thank you

  • Katherine DaCosta
    January 20, 2017

    Paxton was most helpful and thorough.
    He showed an eagerness to make the customer informed,, thoroughly informed. He represents your company well.

    Katherine DaCosta

  • George E, Roberge
    January 20, 2017

    Dear Paxton,

    This is the first time I have dealt with your company. I am a retired Senior Management Consultant from the American Management Consultants, Boston, Ma. The first and most important issue when analyzing any company was Customer Service, particularly, over the phone.

    If I was still consulting, I would request your resume. On a scale of 1-10 (10 highest) you were a 10, without question. Your skills and knowledge of what to do, particularly in selling me travel insurance, were done with professionalism and credibility.

    I honestly hope that when I travel again, I will be fortunate to have the opportunity to meet again with you.

    Your Company is lucky to have you. Not only to you serve customers to highest of standards, but as a person, your human skills, earn their respect.

    I hope we meet again,

    George E, Roberge

  • Franca Alexander
    January 20, 2017

    Thank you Mr. Paxton, you were very helpful with our request of sending e-tickets for our trip as we had not received yet as promised by the person who booked our flights. It was nice to have someone work so quickly and efficiently for us. Hope you have a great day.

  • Francine Root-Adler
    January 20, 2017


    Thank you so much for your assistance in getting such a wonderful flight!
    The departure and arrival times are great with only 3.5 hours in Memphis! WOW!
    Your service was 10 of 10.
    Your understanding of my needs was 10 of 10
    Your meeting my flight needs was 10 of 10
    You answered all my questions 10 of 10
    I will definitely recommend Traveler's Help Desk to anyone flying anywhere! Thank you again!
    Hope you get a raise!

    Francine Root-Adler

  • Stephen R. Lansom
    January 19, 2017

    AYDIN===Thank you for finding out all of the information that I asked for. With that, my friend, I am good to go and need no further assistance. You have been the MOST gracious of all of Smartfares' staffing I have yet to deal with. You deserve a raIse in salary due to the dedication you demonstrate. I will recommend you personally
    Aydin and Smartfares to anyone who asks me for a good airline/hotel booking adency. You may show this response from me to your supervisor and he /she can contact me personally for an additional good word if need be. God Bless===Stephen R. Lansom

  • ~Donna Plunkett
    January 19, 2017

    Thank you Nicholas for your help! It was a pleasure. Ive been trying to get a direct flight to New Orleans and it has not been so easy.......well shall I say way too expensive, fares published for the public were upwards of $1,500 which is way to much for just a shot plane flight............but as you have pointed out New Orleans is a travel destination and Im sure the airlines know that it's also Jazz week. I am very pleased we got a direct flight that won't break us or cause us delay in our travel.

    You have been fabulous to work with and I look forward to speaking with you again for our travel needs. Enjoy and Happy 2017 to you!

    ~Donna Plunkett

  • MS Manal
    January 19, 2017

    Spencer was very Professional and has good Product knowledge. Ms Manal also mentioned that this is her first experience with smart fares and she is very happy with the Customer service.

  • Lou Alonso
    January 17, 2017

    Excellent experience with Eduardo in my phone call to
    LBF Travel. Very helpful and efficient and
    Comforting on my perspective while assisting me.

    Lou Alonso

  • Edward Arness
    January 17, 2017

    To whom it may concern re: Ula's great service to me!!

    I talked with several airlines to get a trip to Phoenix from Seattle and Ula was the best by far, of anyone I spoke with. She was so helpful and so very patient with me in getting it all accomplished.

    I would recommend her service to anyone and I recommend an accommodation for her and perhaps a bonus of some kind for her great work in helping me get this trip planned out etc…It is an important trip for me and my wife of 53 yrs and thanks again to Ula.

    She is the BEST..!!! The industry needs more like her.

    Blessings to you all,
    Edward Arness

  • Michael F. Kiernan
    January 17, 2017

    Thank you Adam for your fine help today! I spoke with United and got aisle seats as requested.

    You did a fine job and I appreciate your assistance very much!
    Michael F. Kiernan

  • Ms Martha
    January 16, 2017

    Got an opportunity to speak with Ms Martha who was pleased with the Customer service provided by Cory.
    Words used by her for Cory :- Cory was very Professional and has good Product knowledge. She also mentioned that Cory make her understand everything. He helped her in Booking her pet in the reservation by calling the airlines. She said he is an asset to the company.

    January 16, 2017

    Hello Adam,

    Thank you so much for a very pleasant and helpful service call! The wait time was very minimal compared to other airline calls I have experienced.

    And all my inquiries were addressed quickly and smoothly, not like other encounters I have had with domestic and international travel agent/airlines.

    I am really impressed w/ the level of customer satisfaction you have provided and very appreciative that you have made the phone call so smooth and and easy for preparing my senior citizen father for his flight. Thank you again and have a wonderful day!

  • Glenna Slaunwhite
    January 15, 2017

    Hello Eduardo: Thank you very much for your assistance in the matter of the cancellation of my booking for a flight from Halifax NS to Fort Lauderdale, Florida. You have answered my questions and have forwarded the email confirming the cancellation of my reservation as noted above.

    Thank you very much.
    Glenna Slaunwhite

    January 14, 2017

    Hello Romen,

    I just wanted to thank you for your help with the change of my reservation from Tampa to Medellin, NOt only you were very helpful, but effective and polite,

    Again thanks much.

  • Odalys Gonzalez Cuevas
    January 12, 2017

    Muy amable senorita Bela, Dios la bendiga!!!

  • Kimiko duben
    January 12, 2017

    Dear Paxton,

    Thank you for taking care of my request immediately.
    I am glad to get this e-mail with E-ticket number on it.
    I received flight information but no E-ticket number.
    I appreciate for your patient work for me. I will use your service again in the future.

    Kimiko duben

  • Natalie
    January 12, 2017

    I was very satisfied , good service, Eduardo was very helpfull. I would like to make future reservations with this company again.

    Thank you

  • Eduard Vaynberg
    January 12, 2017

    The agent was very excellent in his work explaining things and is a good asset to the company. Well mannered and polite. Good service very helpful 5/5.

    Thank you for the help.

  • Jacqueline O’Brien
    January 10, 2017

    Hi All,

    Had a chance to speak to Jacqueline O’Brien she was very happy with the Amazing service provided by Anastasia. She said that she was very Impressed with her professionalism.
    And will always contact her for all her future reservations . She will recommend Anastasia to her friends and family as well.

  • Adriana Angotti
    January 9, 2017

    Hi Casper,

    I'll def keep you in mind on my next travels. You were a great influence and asset for me. I really appreciate your all time and help. No one was able to find such a great deal for the flights. Thank you so much for pushing the 8th Jan. It was the best thing I did, to fly last night and already be here today. Wise advise. Thanks again!!

  • Paulette crosbourne
    January 9, 2017

    It was a pleasure speaking with Mr vifred this afternoon. Called and booked airline,car rental and hotel,we were promised that they would send the confirmations by email and they were not. Mr vifred was patient,and took the time to provide us what was needed. He send the emails and I would like to commend him for his professionlism and his dedication to his work. He is an asset to your company and is a dedicated professional. Thanks again. Paulette crosbourne on behalf of Gresham a crosbourne.

  • Krista Gambles
    January 9, 2017

    Paxton thank you for your help with making sure I have the correct insurance. Also going over all the details of my flight. You were very helpful and made it understandable for me. Krista Gambles

  • Carrion Rico
    January 8, 2017


    Just wanted to say “thank-you” for your courtesy and help answering some travel questions. This is my first time using TravelerHelpDesk, for my trip and I am delighted so far. Thanks again for great service and continued support!

    Best regards
    Rico Carrion

  • Mark robbins
    January 5, 2017

    Just wanted to Thank You for your patience and professionalism in helping to book our daughter's, Kendall Robbins, flight to L.A. on New Eve Day at a reasonable rate. Appreciate your handling of the situation and all went perfect.

    I can't find any survey to compliment you to those who should know.

    We might be booking some flights in the VERY near future due to my brother's sudden and terminal illness.
    However, Happy New Year to you and will be speaking to you soon.

    Mark Robbins

  • Paulette crosbourne PhD.
    January 4, 2017

    Thank you for all you do vilfred I was told on two occassion that the information was emailed but they were not, but you were patient and understanding and you send them for US. It show that you are a true asset to your company and shows an interest in the people you serve. Paulette crosbourne PhD.

  • Niculina Moreira
    January 4, 2017

    To Davin

    with lots of thanks for your help. /You where very professional and helpful

    thank you again
    Niculina Moreira

  • Arlene Silva
    January 3, 2017

    To whom it may concern:
    I would like to say kudos to Tom, your Senior Travel Consultant who patiently provided me with great customer service today. I am so frustrated for calling almost every month and for not receiving my refund for over 3 months and to find out that it was not process after all and I will get penalized for additional charge of $50.00 by airlines company for the late refund. Hearing that from a customers perspective is not good and I took my frustration with Tom. He remain professional and explained the situation thoroughly from the beginning and found out that the previous agent made some mistakes. I really admired him for handling stressful situation with calm demeanor, understanding and professionalism. He is a great asset of your company and great example in customer service type of business. Keep up the great job Tom!

  • Mr. William
    January 2, 2017

    Got an opportunity to speak with Mr. William who was pleased with the Customer service provided by Vincent.
    Words used by him for Vincent:- Vincent was very Professional and has good Product knowledge. He also mentioned that he will put the positive comments through social network to praise Vincent's Customer Service. He will recommend Smart fares to his friends and family

  • Cynthia
    January 1, 2017

    Thank you for all your help Spencer!

    Beacuse of your personal & courteous help, I chose to book theough your company versus American Airlines directly. I preferred working with you.

    Continued success in this New Year. I will reach out to you personally when planning my next two trips later this year.

    Be well,

    Cynthia Phungrasamee

  • Kristine Ferrara
    February 28, 2017

    Matric Johnson did a beautiful job with ate trip thank you !

    February 28, 2017

    Dylan--Thank you for your intervention on my behalf re/ my reservation changes. I now realize that my recent stay at Queens Park Hotel was booked for winter prices which are always lower than peak travel times. My October booking at the Apollo Hotel reflects pricing during a more peak time than winter, hence higher rates. In this case, I chose the hotel even after you offered me the lower rate for the Queens Park venue. So,the issue is mine and I choose to make the best of it, It may be only a two star hotel, but the hotel assures me that they stand behind the clams they make in their advertised offer, I.E. en-suite shower, TV, coffee-maker, safe and friendly area, 24-hour check-in, etc. Also, this area is where I like to stay when in London. Again, thank you for your assistance and when I make travel plans in the future, Smartfare/Hotelwiz will be my first choice. Sincerely,

    Stephen R Lansom

  • Joe Fetter
    February 28, 2017


    Your help today is greatly appreciated!

    Thank you,
    Joe Fetter

  • Elisha naidoo
    February 23, 2017

    hi paxton

    thank you for your assistance it is highly appreciated. Excellent services and very helpful. thank you once again.

    February 22, 2017

    Bruce was very helpful and patient throughout the call. He was professional on call

    She is going to recommend our company to friends and family member as she is very satisfied with the services provided.

  • Sandra beltran
    February 22, 2017

    What a great representative you all have working for your company. I just finished talking to Garrick and WOW ! talk about Customer Service. In today's world I run into so many customer service representatives that talk, sound and act like they are doing you the favor of answering the telephone . I teach Customer Service equittee and let me commend your representive Garrick. He worked with me and we couldn't fine a price that I could afford. We hung up and about 10 minutes letter he called me and he located a price I could I afford. Now I can surprise my older brother for he's birthday, Thank you Thank you Thank you

    February 21, 2017

    Malcolm is a great employee. He is very helpful and deserve a raised.

  • Vladimir Birman
    February 21, 2017

    Hello,Hector! Thank you so much for helping me with my questions, everything was easily reconciled and appreciated.Your service very helpful and professional. Thanks again. I'll give you a call 04.07.17 about seats reservation. Vladimir Birman

  • Valeria Glover
    February 20, 2017

    Mr.Love-travel consultant was very helpful in assisting me. I had a problem regard: my reservation. was very patient with me, also professional. I rate him very highly. Thank you, MS Vglover

  • Tammi Bess
    February 19, 2017

    Feb 17th 2017 11;24 a.m.
    To whom it may Concern,
    Villred was Very HELPFUL,very Efficient and helped answer all my questions and concerns, and requests I had today!! Thank you for your service!!!

    Tammi Bess

  • Svetlana
    February 19, 2017

    Hello Adam,

    This email is to let you know why I appreciate your help over the phone:
    ___You are a good listener,
    ___You provided me with my Airline Reservation # that in my opinion should be provided
    along with your Travel Agency's Reservation # at the time of Booking.
    ___You assigned seats that I requested.
    ___You gave me peace of mind by explaining that issuing my ticket is a process that might
    take up to a whole day.

    Thank you for doing great job,

  • Steve Turney
    February 18, 2017


    It was big help to me for my flight booking confirmation. He seems quite competent and customer friendly. I will come to you for my next flight booking.


  • Elsie Sargent & Shirley Watkins
    February 17, 2017

    I want to thank you very much for the help with my sister. I called to ask for assistance, for my sister.

    She is 79 and flying for the first time, and by herself. Mr. Eduardo Rodriguez was so helpful and kind I'm now not so worried about her flying on your airline. We will always recommend Traveler Help Desk, and this airline. Thank you so much.

  • John Murray
    February 17, 2017

    Attn: Travelershelpdesk,

    I just received wonderful service from Metric. Yesterday I placed a reservation and I didn’t receive the confirmation email as I was expecting. I have been having trouble with one of my emails so this had me concerned. Metric listened to my problem and put me on a brief hold and quickly resolved the issue. Within a matter of minutes I had my confirmation email. Metric was also diligent to make sure I had all of the information I needed. He also explained the insurance policy which I decided against. Thank you for having employees as conscientious as Metric

    Warm regards, John Murray

  • Valeria Glover
    February 16, 2017

    The above person (Paxton) just handled my information, regarding my insurance. He was very courteous and profesional . If I was giving him a score from 1 to 10. 1 would be excellent. It was a pleasure to speak with him.

    My regards Valeria Glover

  • Valeria Glover
    February 16, 2017

    The above person (Paxton) just handled my information, regarding my insurance. He was very courteous and profesional . If I was giving him a score from 1 to 10. 1 would be excellent. It was a pleasure to speak with him.

    My regards Valeria Glover

  • Ndamo Nick
    February 16, 2017

    Davin, you are just an awesome!
    This is the second time you are helping me and both time works great!
    I promise next time I will make my reservation through you!
    Thank you again!

  • Angela McDonald
    February 16, 2017

    Hello I had a little issue with the ticket numbers I didn't think I had been issued yet but Edoardo done a wonderful job helping me he resolve all of the issues very professionally thank you very much

  • Linda Porter
    February 15, 2017


    You were such a HUGE help to me in making my flight plans from Burlington, VT to Portland, Oregon. I know that twice I made mistakes on the date to depart, and you were so patient, kind and understanding. You are an employee of whom your company should be proud. Thank you again for all of your help.

    February 14, 2017

    I am very satisfied. Agent is very awesome. Other people should learn from him. Though he charged a little bit more but it was pleasure talking to him

  • Diane Scott
    February 14, 2017

    Thank you for your fast and courteous response to the email I had not received yesterday. I am very pleased with the help I received today from you.

  • Linda Hagemann
    February 14, 2017

    Romen was very helpful in changing seat assignments as the first ones we received were not acceptable. He was very friendly and accommodating. I hope to use your service in the future as I travel frequently. Linda Hagemann

  • MR. Adam J. Jankowski
    February 14, 2017

    Am I going to get a receipt for the Traveler Insurance.

    Paxton was polite and helpful. I would ask for his assistance again of I needed help.
    MR. Adam J. Jankowski

  • Rosa medina
    February 14, 2017

    Mr. Davin, Thank you so much for your help. I am very pleased. Now I can have a good sleep prior to my flight.
    o, I also appreciated the consideration and kindness in making my trip accommodations as comfortable and possible.

  • Teresa S. Passarelli
    February 14, 2017


    Thank you for your help in confirming that my flight reservation is in order, giving me a seat assignment and emailing my round trip ticket.
    Also, you were very helpful in responding to my MANY questions.
    This is the first time I've booked a flight through THD and I will use your group for my next trip.

    Teresa S. Passarelli.

  • Carol Dominguez
    February 14, 2017


    You were fantastic very helpful
    Thank you
    Have an Awesome Day
    Carol Dominguez

  • Betty Kaiser
    February 14, 2017

    Love was able to ease my mind regarding our family flights to Disney World this Spring. I am so glad that he was able to help me and he sent me updated information. Thank you, Love, for your expertise and your professional service.

  • L de Leon
    February 13, 2017

    Thank you Mr.Paxton for a very nice customer service you made for me this morning..appreciated very much.

  • Kay
    February 12, 2017

    Dear Adam,

    Thank you for sending me copies of the air reservations.
    Thank you also for telling me my aisle seat numbers.
    Thank you for a wheelchair request for the international flights, arrival only since I have trouble standing long periods at immigration.
    You can cancel wheelchair request for the domestic airlines.


  • Sandie Bailey
    February 12, 2017

    Good morning Lawrence, Thank you so much for your help with booking my flight. I really appreciate it! I wanted to check our seating arrangement. I would like to make sure that we are seated , two by two .
    Preferably close together, since I am flying with three minor children. Thanks so much Sandie Bailey

  • BrooklynWoofWalkers
    February 12, 2017

    What a wonderful way to make a reservation! Carlota was the best travel agent I have ever spoken to. I never enjoyed making a reservation so much. She helped me with my Spanish and was extremely efficient. I would definitely book with her again!

  • Elizabeth
    February 11, 2017

    I want to thank you so much for all the help you gave to me. you were very patient with me as I wasn't understanding, and you got me to understand it, thank you, Elizabeth

  • Joanne E Jones
    February 11, 2017


    Thanks for your friendly help. You were great in anticipating my question. and emailing my travel documents before i even asked. you made my call fun and productive because of this experience i would certainly travel with this company again

    joanne E Jones

  • Carlisa Love
    February 11, 2017

    Adam was so helpful he assisted me on assigning the best seat that was available for each flight. He was very patience and very helpful I really appreciate it and thank you again

  • Ms Widaman
    February 11, 2017

    Anastasia was a great help, she is the best representative ever came across and I enjoyed talking to her

  • Suni Caylor
    February 11, 2017

    I want to thank Adam for his help getting me seats for my flghts to and from Los Angeles today and for sending me the e tickets which had not arrived yet this morning. I was worried and he took care of my concerns. He is also helping me resolving the free baggage arrangement that was supposed to come with my ticket but did not show on his screen or my eticket. Thank you Adam!


  • Linda Fry
    February 9, 2017

    The agent was very helpful & answered all my questions & sent email with seat assignments.

    Linda Fry

  • Shahid Akhtar
    February 9, 2017

    Thank you Paxton for your professional and courteous dealing with my inquiries.

  • Donna Plonski
    February 8, 2017

    I want to Thank You for the great service. I was concerned about my flight from Cleveland to Denver reservation #3JCP7H because I did not have a confirmation number. It only took you a few minutes to get all my information for me and send it so I could print it out. I sincerely appreciated all your help.

    Thank you again, Donna Plonski

  • Ms Ferber
    February 8, 2017

    Aven was Understanding, knowledgeable, efficient and patient.

  • Eugene
    February 7, 2017

    Rich helped to book the flight.. Eugene wanted to let us know that He did a great job and deserves pat on his back.

  • Rosanna
    February 7, 2017

    Hello Rich,

    I just want to thank you for all your help with finding our airline tickets for a great price and for your help with the insurance coverage. You were very kind and helpful, and very patient and polite. I just want you to know that I called other agencies before I got you and I ended up purchasing from you, whereas the others wouldn't work with me on the prices that were too high so I did not do business with them.
    I am very happy with your excellent service and with your company, that I would highly recommend to anyone I know looking to purchase tickets.
    Thank you again, I look forward to working with you in the future.
    God bless you,

  • Beverly Sperry
    February 7, 2017

    Eduardo was very helpful with my questions. He answered everything for me. I needed my last name adjusted and to find out my seat number. He even gave me an aisle seat instead of a window. I also needed the confirmation code to check in. He was patient and very professional. He sent me a new email with all the information.

    Beverly Sperry

  • Morton Rosen
    February 7, 2017

    To whom it may concern:
    I spoke with your Mr. Paxton. He was most helpful and patient.
    He was very professional as well.

    Morton Rosen

  • Ellie Spitzbergen
    February 6, 2017

    Eduardo, thank you for your help when I bought my plane tickets, for my seat assignment etc. you were very patient and kind and helpful. I am now on my trip home and everything has gone like clockwork . I had wonderful service with the wheelchair. I will use this company again in future for my travel plans and will directly contact Eduardo Rodriguez. Once again Thank you for the best service.

  • Connie J.
    February 6, 2017


    Just wanted to send you this email thanking you for all your help this morning with my airplane tickets! Your help explaining the time changes and going over each stop was very much appreciated!

    As I mentioned, my husband and I have not flown for a very long time and I am extremely nervous about it. You were so kind to patiently go over each change and then send me update info!! Also your reassurances that it was just a minor change and not a big deal helped me tremendously!!!

    Thanks again for your expertise and kindness!!
    Connie J.

  • Sandra
    February 6, 2017


    Thank you very much for the excellent service you provided. You were so helpful, patient and gentle as I kept asking for different travel possibilities. I was truly impressed with the service you provided.
    Keep up the good work!
    Hope you have a wonderful week.


  • Giannina Amaro
    February 6, 2017

    Buenas noches, Bravo, antes que nada quiero agradecer infinitamente la ayuda que me has brindado esta noche.

    Tomaste todo el tiempo necesario, con calma y buena actitud. Buscaste todas las opciones posibles para solucionar mi problema, y lo lograste. Hoy lograste devolverme la calma cuando creí todo perdido. Después de tu atención no dudaré en seguir comprando mis pasajes con ustedes,

    Sólo comentarte que aún no me ha llegado el correo de confirmación. Por favor toma los datos de este. Tal vez algo estaba mal.

    Reitero mi agradecimiento y reconocimiento a tu buena gestión.


    Giannina Amaro.

  • Brandon Benson
    February 6, 2017

    Thank you for all your help! Metric was a lot of help in clarifying my trip. Awesome!

  • Kenenth
    February 5, 2017

    Kenneth was externally lucky to talk to Nicholas as he was very professional and has a great helping attitude

  • Mrs LADEAU
    February 4, 2017

    Agent was very good and persistent. good salesmen. We will definately use you company next time

  • Michelle Marvin
    February 4, 2017

    I am writing to commend Adams customer service help. I was nervous booking with the company as the number just popped up on my computer screen but decided to try. My tickets did not issue within the 5 hours as I was originally told so I called customer service and received Adam today. He out my mind at ease with all of my six passengers tickets and walked me through the how to of printing my tickets which he resent to my email in seconds. I will print them tomorrow's. he was very helpful knowledgeable and courteous and I will use this company again . He then connected me directly with united airlines as per my request. Thank you and I look forward to continued business in the future.

    Michelle Marvin
    Sent from my iPhone

  • Joseph D. Hill
    February 3, 2017


    I really appreciate the time and information that you provided to me regarding questions that I had concerning securing tickets and other matters relative to the imminent vacation that my wife and I are about to embark upon.

  • 'Margie E Miller
    February 3, 2017


    I really appreciate the time and information that you provided to me regarding questions that I had concerning securing tickets and other matters relative to the imminent vacation that my wife and I are about to embark upon.

  • Chaya Czernowin
    February 2, 2017

    Dear John

    Thanks a lot for your help with my reservation.
    You did your best and your succeeded to get me the last sit.
    I do appreciate this.

    Thanks for your excellent work


  • Dbaumann
    February 2, 2017

    Thank you very much Eduardo for your fast & efficient service. I will use travelerhelpdesk again in the future. Rating of 5/5

  • Dbaumann
    February 2, 2017

    We appreciated the excellent service that was provided to us on our recent purchase of airline tickets and answering all of our questions.

  • Forrest Hobbick Jr
    February 2, 2017

    Thank you for your help with my seat assignments. Your service was very professional

  • Mayra Garcia
    February 1, 2017

    Adam, want to thank you for helping me out with selecting seats on my flight.

    Excellent Customer Service. Looking forward to making future reservations. Have a great day.

  • Tommy
    March 31, 2017

    Cannot tell you how much I appreciate you fixing my mistakes. Wish there was some way to send you a Bonus. LOL You will get a good review and everyone I know will be using your service


  • Barbara Butski
    March 31, 2017

    I would just like to compliment you Adam on your helpfulness with this booking! You have made it clear that I made the right choice when deciding who to book with and we will definately be repeat customers because of they service that you supplied!

  • Mrs Josephine Villagomez
    March 31, 2017

    Hi Davin - it was nice speaking with you. I wanted to thank you for your help on reserving a seat for my husband, he only likes aisle seats. This is the first time we have used Travelers and my experience was great.

    Have a wonderful evening.

    Mrs Josephine Villagomez

  • Dean Beckos
    March 31, 2017

    To Whom it may concern, Paxton was able to answer my questions, secure my seat assignments and e-mail me our e-tickets. Very efficient and positive experience.

    Thank you, Dean Beckos

  • Mary Blazes
    March 30, 2017

    Thank you so much for All.your kind assistance with my difficulties in health so that I can travel.

    Your service is extraordinary.


  • Sheikh
    March 30, 2017

    Dear Manager,

    I am so glad that, Paxton answered my phone! His wonderful positive response made me completely satisfied with your service. This is the first time I have used your service, because of Paxton, I promise, I will come back to you for any of my travel need.
    Paxton, please send me your direct phone or extension so I can call you directly.
    I appreciate, all your help and service.


  • Djuana Robinson
    March 30, 2017

    Thank you for helping me with my reservation Paxton. You made my experience with your company easy!!!

  • Ropeta Tinetali Gafa
    March 30, 2017

    Dear Ula,

    Aloha from Hawaii! This is the first time I have used your services and I am very satisfied with all the time you have patiently and respectfully searched and put me on hold and have come up with the airline that I prefer and a total price that has saved me some money.

    Thank you for being so patient in answering all my questions.
    God bless you!
    Ropeta Tinetali Gafa

  • Mary Bromwell
    March 28, 2017

    Dear Paxton, Thank you for your assistance today. You were quite helpful and very clear about making me understand how this all works. I received this email with the e-ticket information which I was looking for and you gave me the airline confirmation numbers I needed. Thanks and have a good day Mary Bromwell

  • Naana Bee
    March 28, 2017

    Thanks for your help with my e-ticket. I really appreciate how you were patient and explained all the details to me. God bless you.

  • Marvin Robertson
    March 28, 2017

    Thank you so much for the assistance and clarification on my travel itinerary. You have been very professional and patient with me. I look forward to using your services in the future. Margaret R.

  • Linda James, Ed.D
    March 28, 2017

    Dear Ruskin,

    Thank you for handling my request so efficiently and professionally. Your tone was very friendly and you were able to provide me with the information I needed in a very timely manner. This is very important when your clients are on tight schedules and need information right away. Once again, thank you for your help!

    Linda James, Ed.D

  • Nancy Watson
    March 28, 2017

    I wish to thank Mr Ruskin for his kindness and patience in assisting me with changes to my itinerary. This is most appreciated, and I will book with your company in the future.

    Nancy J Watson

  • Stanley Basurto
    March 28, 2017

    Thanks Vilfred you were very professional, you answered all me question and you were very helpful, thank you so much, Great Customer Representative

  • Cristina
    March 27, 2017

    Davin - Thank you for all of your help in planning the next steps for our trip to Orlando. You were very helpful and informative in tending to my questions.

    Thank you,

  • Mary Bromwell
    March 27, 2017

    Dear Paxton, Thank you for your assistance today. You were quite helpful and very clear about making me understand how this all works. I received this email with the e-ticket information which I was looking for and you gave me the airline confirmation numbers I needed. Thanks and have a good day Mary Bromwell

  • Trusha Ghavaria
    March 27, 2017


    Thank you for your help in providing the information correctly.


  • Michael Zaki
    March 27, 2017


    You have been great in making my reservation and u were very professional. Thank u Michael

  • Araceli Lozano
    March 27, 2017


  • Marisa Abreu
    March 27, 2017

    Appreciation - Buenas noches, agradezco al SR.JAVIER BANDERAS, sus servicios profesionales que me ha brindado.Su respetuosa y positiva Actitud.La condescendiente ayuda, y la demostración de la calidad de la Aerolínea DELTA, fue lo que me convenció de reservar un ticket...

    English Translation - Good evening, I thank SR.JAVIER BANDERAS, his professional services that he has offered me. His respectful and positive Attitude. The condescending help, and the demonstration of the quality of the DELTA Carrier, what convinced me to reserve a ticket.

  • Rachel Singleton-Hall
    March 25, 2017

    Rich, Thank you for your help booking my flights and taking the time to find me the best times and prices.

    I really appreciate your kindness and professionalism.

    Rachel Singleton - Hall

  • Mark Werner
    March 25, 2017

    Hello Roman,

    Wanted to give you an enormous thank you, you have done an outstanding job, I have legitimately never had a better experience with booking a flight. Excellent customer service. I look forward to doing business with you and this company again in the future.
    All the best!

  • Ms Jones
    March 24, 2017

    Ms Jones was pleased with the Customer service provided by Alicia.Alicia was very Professional and has good Product knowledge. She said she is senior passenger and Alicia found cheap price for her and she is very happy with her services. She also said that she will recommend Smart fares to his friends and family

  • Cecelia Barnes-Dillman
    March 24, 2017

    Triston Miller,

    Thank You for your Above and Beyond Exceeds! assistance this evening!
    We have had a very tragic death in our family and needing to travel a distance for the funeral.
    You were very professional, knowledgeable, had lots of patience! and, last but not least, kind, your kindness was so very appreciated Triston.
    I hope your company will greatly reward you for your customer service.
    God Bless You,
    Cecelia Barnes-Dillman

    March 23, 2017

    To whom it may concern I am writing in regards to Mr Eduardo Rodriguez work performance n work ethics . Mr Rodriguez work ethics were well beyond the call of duties and very explanatory of policies as well as getting the job done thoroughly n with due diligence n patience towards customers I highly recommend Mr Rodriguez in good quality of staff performance of a job well done . Yours truly. MR. JUAN A. RODRIGUEZ

  • Patricia
    March 23, 2017

    Thanks for your assistance.

    you were a very big help.

  • Miriam Rodriguez Quiñones
    March 23, 2017

    Gracias al Sr. Franco Iglesia por el excelente servicio brindado en la tarde de hoy para realizar unos boletos. Estoy sumamente agradecida por su ayuda y disponibilidad. L tomare en cuenta par futuras reservaciones. Es placer para ser ayudada por la calidad de ser humano.

    Miriam Rodriguez Quiñones

  • Daniel Dennis Cullen
    March 22, 2017

    Paxton, Again thank you for all your help and assistance in getting my fligth confirmed for tomorroe from Santo Domingo,Dominican Republic o San Juan , Puerto Rico. I have to be at the VA Hospital in San Juan for a Blood Transfusion on the 23rd. Because of your excllente customer service you preformed for me today, in the future I will be a repeat customer with your company.

    Respectfully Submitted,
    Daniel Dennis Cullen

  • jose vidal
    March 22, 2017

    Metric Jonhson im very please with your perfornmace you were very pleasant

  • Anne Staelens
    March 21, 2017


    I wanted to express my gratitude for the time you spent on March 20, 2017 getting my trip details. I was trying to get a last minute flight from Milwaukee to Philadelphia. You spent a long time suggesting different routes, airports and even means of travels incorporating possible trains into my travel plans. I would not have considered the alternatives you suggested. Thank you. You even looked up distances to my final destination, prices, and shuttles from airport to train station. Thank you also for being considerate of the lay over times in having time to make connections without the stress of limited tight connecting times.
    You are a nice considerate person and I appreciated your kindness in taking so much time with me in finally securing a trip that I could afford and was safe and as convenient as a last minute trip can be! This busy fast paced world of business needs more people like you who take the time needed to make things as right as possible!

    Thanks again Roman!
    Anne Staelens

  • Koto Moto
    March 21, 2017

    Just wanted to let you know how helpful Ruskin was to me!!! He was extremely patient and kind!! I really appreciated all his help with my flight concerns!!! He really is a asset to your company for his customer service

  • Mary Ann Hassey
    March 20, 2017


    A huge thank you for all your help with my situation. I can't even begin to tell you how many people (customer service representatives), supervisors and even a manager about this and you solve it for me.
    Not only do you deserve a raise, but a higher position. I know I am not getting the full amount ($269.96) back but you know what at this point that's ok. You have been such a help and a pleasure to deal with it is worth it to me.
    If they ever lose you they will be sorry. If you need me to do a survey on you particularly, I would be more than happy to do it for you.

    Thank you again for your assistance on this matter.

  • Mrs Boye
    March 20, 2017

    Mrs. Boye was very happy with the assistance offered by Anastasia

  • Sandi Torske
    March 20, 2017

    Thank you for your empathy and courtesy regarding my reservation. You are a patient, valuable employee of your company.

  • Dawn Bunetta
    March 20, 2017

    Thank you for your professional service with my travel plans to New Orleans.

    The representatives are very courteous and informative.
    Only one thing that was a bit confusing is when I got my confirmation email with the itinerary it was not clear as to how to get the actual ticket. The airline record locator number is not “ highlighted” which would help AND if your representative would explain that I need to enter the airline record locator number directly on the carriers direct website to produce a boarding pass. I was told you were sending my E-TICKET, which in fact is not correct.
    You are sending a record locator number.

    Thank you for considering this suggestion for future.
    Dawn Bunetta

  • Ashleigh Brown
    March 20, 2017

    Romen worked with a sense of urgency, was patient, and helped me find a great deal at an unbeatable price. I'll definitely be coming back to book my flights!

  • Mary Gudenschwager
    March 20, 2017

    Thank you Paxton. You were very helpful tonight. I needed some documents to satisfy my Visa requirements and you understood what I was requesting and took care of it promptly. You were very pleasant to talk to and work with.


    Mary Gudenschwager

  • Jose Jr. Gallardo Tabingo
    March 20, 2017

    Dear Mr. Adam, I would like to send my sincere thank you to you for helping me on my booking from Manila Philippines going to Springfield Missouri. You did an excellent job in helping me. I hope you will help more people and will help me again in the near future. Again, Thank you very much.

    Jose Jr. Gallardo Tabingo

  • Daisy Plasencia
    March 17, 2017

    Thank you so much for all your help regarding all my reservation questions, and how patiently you listen and explain all that was concerning me. It was a pleasure talking with you.

    Thank you!
    Daisy plasencia

  • Jim Miller
    March 17, 2017

    I would like to commend Paxton for a superior customer service experience. Very professional and proactive attitude. One of my better experiences. Jim Miller

  • Renae Pusateri
    March 17, 2017

    Hi Adam, Thank you so much for helping me with our seat assignments. I appreciate your being very kind, answering all my questions, and being patient with me. Thank you very much, and hope you have a good day.

    Renae Pusateri

  • Marilyn Cruz
    March 16, 2017

    Travel document that i have been requesting was sent to my email within 5 seconds by your staff Paxton. Thank you for a good service!

    Marilyn Cruz

  • Claire Muller
    March 15, 2017

    I just got off the phone with Eduardo Rodriguez and would like to compliment you on having such a conscientious agent on your staff.

    I called with a concern of my credit card. The company had put a hold on it, fearing that such a large purchase may be suspect, as it is unusual for us to make. I was worried that I would have to re-book the trip. Such was not the case. Eduardo was reassuring and efficient in re-submitting the card and it went through as it should.

    Thank you for such courteous service!
    Claire Muller

  • James B
    March 15, 2017

    Adam was very help full and very professional and friendly james seider

  • Cathleen Medina
    March 14, 2017


    I would like to let you know that the customer service provided by Eduardo was very professional. He was very polite and courteous. He answered all my questions and was very detailed regarding my questions.

    Cathleen Medina

  • Sue Winowiecki
    March 14, 2017

    I spoke to Eduardo today. He was very helpful in sending me the itinerary of my flights to Paris and Oslo and home to Detroit. He was very courteous and I appreciate his trying to get my seats for the flights.

    Sue Winowiecki

  • Kathi Evenson
    March 13, 2017

    I have dealt with Eduardo several times regarding our flight to and from Orlando the end of March. Each time he has answered all my questions, solved my problems and has always been very courteous and helpful. He always asks if there is anything else he can help me with before we end our call. He should get an A+ for customer service!!

    March 12, 2017

    This is Miguel Blanco Ramirez, just to thank you for you´re assistance in solving the problems I had with my reservation 5IRAHT. I found you very much involved in fixing the situation. Your perfomance was fast and very effective, for which I am very grateful. yours truly


  • Nancy Reaves
    March 12, 2017

    To whom it may concern....the supervisor for Sheldon, I would like to say that my service and help from Sheldon has been way above the necessary and usual obligation of an agent. He is kind and patient. He went the extra mile and got both the price and times we needed. I will definitely contact him again for service in the future as we travel outside the country typically on mission trips once or twice a year besides domestic travel. Sheldon is a 5 star employee! With appreciation, Nancy Reaves

  • Jim Twomey
    March 11, 2017

    We had to cancel our flight scheduled 3/19/17 due to critical medical condition with our son. I had called several times to try and recoup a refund. Only to be told was not eligible for one. I had made the flight only thirteen hours prior to cancelling. Today I thought I would call one last time to plea my case. With great pleasure was connected with Anastasia. She went above and beyond to help us recoup our airfare. We want to express our appreciation to her for her help. She demonstrated professional, compassionate and understanding. She should be commended for a fantastic job she did.

    Thank you
    JIm and Denise Twomey

  • Pat Wenthe
    March 11, 2017

    Paxton, I am very satisfied with the way you provided the answers to my questions. On a scale od 1 - 10 (10 being the best) I would give you a 10.

  • Linda
    March 10, 2017

    Linda who was very pleased to speak with Jordon, as per her Jordan is very humble and courteous, She will always book with Jordan or smartfares as she is very happy about the services she received.

  • Ms Deborah
    March 10, 2017

    Heath was very Professional and has good Product knowledge. She also mentioned that Initially she was very nervous while making the reservation However Heath helped in a professional way and she is feeling good now. She also said that she will recommend Smart fares to his friends and family

  • Nada Omer
    March 10, 2017

    Thank you for your help Selina..I know the names are long and complicated..You handled this in a very professional way and you gave all the time ,assistance and assurance
    I needed.

    Thank you again and it was a pleasure talking to you.
    I'll always do my bookings through your respectful company.
    Nada Omer

  • Grace
    March 10, 2017

    Hi Romen,

    Thank you very much for your help and for your patience.I really appreciated it.Excellent job.Grace

  • Sarah Allen
    March 10, 2017

    Metric was very helpful in assisting with my issues. He was also very pleasant.

    Thank you,
    Sarah Allen

  • H Mbabaali
    March 10, 2017

    Hi Lesly,

    I would like to thank you very very much for the assistance you provided me with my ticket/booking.

    I had called your company 2 times concerning my ticket and booking but was not getting satisfactory answers until I got you. Your explanation in a calm professional manner the willingness to go the extra mile to make sure that all my questions and concerns are taken care of is beyond description. THANK YOU VERY MUCH LESLY.
    I do not know what to do to show you my appreciation since we are in different countries though neighbours but if you could do me one more favour; please forward this e-mail to your supervisor and manager so they can know my appreciation and how an asset you are to their company.
    You have taken away my frustration and for sure, I will be your supporter and ambassador. For sure I will be recommending your company to my friends.
    Once again, thanks Lesly for your superior and unparalled customer service. For sure you should get a raise in your salary.
    One satisfied customer and happy camper who will be using Smart Fares from now on.
    God Bless you.
    Hamza Mbabaali

  • Justin Terry
    March 10, 2017

    Roman did his job very professionally . He is very nice, good and calm person. He is very professional. Previous agent had hung up the call on me and I had decided never to give you my business. But Roman is an excellent person. He made a difference b/w the old views and now after speaking to Roman,

  • Kathleen
    March 9, 2017

    Rich was really a great customer service employee, Helped me with an amazing deal with the kind of seats I wanted,

  • Melissa Vieira
    March 9, 2017

    All good thank you for your help!!!

  • Juliegreene
    March 9, 2017

    I just want to say how appreciative i am for all the help and patience you guys showed me. Hector at extention 1257 was the absolute Best and went beyond to see that my situation got resolved and to find the best deal going. So I especially would like to say thanks for everything and great service. I will pass your services on to others.

  • Shirley Vicencio
    March 8, 2017

    Hi Eduardo,

    Just letting you know I just received the email with my flight info and seat numbers. Thank you for your assistance and assigning the seats for me. You were very polite, great customer service and very patient. I will find out about the airport shuttle to the Columbia Airport.

    Shirley Vicencio

  • Mr Gonzalez
    March 8, 2017

    Ah thank you so much you have been an amazing help to me please forward this to your supervisor so they can know how excellent on employee they have :)

  • Rosalia
    March 7, 2017

    I just want to drop a quick note to thank you for taking the time to talk to me and help me understand my email ticket. The flight was booked for me by my daughter while I was away, and I wasn't familiar with the travel details..you were very courteous, professional and patient with me.. I look forward to using your service in the next few weeks.

    Thank you

  • Lucy Stevens
    March 6, 2017


    Recently I had just called in to check my reservation status and to get my ticket printed. I had spoken to your travel consultant Eduardo. He was very helpful in answering my questions regarding my upcoming trip to Cancun. I would definitely use your service again.

    Lucy Stevens

  • Neil Klein
    March 5, 2017

    I want to thank Melosa for her excellent customer assistance. She gave me all the options for my flight and I picked one that was more money but in the end a better situation. She is Professional and easy to talk to and knows the ins and outs of the travel industry. I am going to visit my dying Mother and in this stressful time she made my world better and took some of the Stress away. Please Thank her for me. I have used the site before and I will use it again and recommend it to all I know. Thank you again for having such Excellent employees.

    Neil Klein Happy Customer

  • Teresa Stuckey
    March 4, 2017

    I booked a flight yesterday with traveldesk and was suppose to receive my etickets last night. When I checked my email today, I had received my confirmation, but no tickets. When I called the customer service number today, Eduardo, one of your agents, was very helpful and very quickly, within a matter of a few minutes, had my etickets emailed to me. Thanks to him and to your website. I will use this site again and will recommend it to others.

    Thanks again!
    Teresa Clark

  • Erma D. Shapiro
    March 4, 2017

    Dear Eduardo,

    Thank you so much for your help with my existing flight reservation and booking a car for my stay. Your customer service skills are excellent and I feel so much better after talking to you knowing my reservations are confirmed. If I have the need to travel in the future, I will contact you.

    Erma D. Shapiro

  • Susan Kaufman
    March 4, 2017


    I want to thank you, Heath, for the time you gave me this evening while booking tickets for my children to visit me here in Charleston, SC. Your knowledge of your services helped to book flights for them at a different airport which helped with lower fares. I was unable to maneuver the other website, so I hope that this can be used to show your diligence in working with TravelerHelpDesk and consumers.

    Thanks again.

  • Sonia Rowe
    March 3, 2017

    After realizingmy card waS charged twice I called and selina assured me it was taken care and she also help me to assign my seat her customer service was greatlyappreciated

  • Terry Mendenhall
    March 3, 2017

    Vilfred did a very good job, and he was very polite and answered all my questions.

  • Susan Neuman
    March 3, 2017

    Davin took care of everything for me in a timely fashion. I had called two weeks ago to get my seat assignment and the guy who did that never sent me any kind of confirmation. Davin made me feel very comfortable about my tickets, sent the email immediately, waited on the phone to make sure I received it. He was a pleasure to deal with. Thanks Davin

    Sent from my iPhone

  • Robert Resendez
    March 3, 2017

    To whom it may concern , I was fortunate to talk to Adam who helped me with my seat assignment on my flight. He not only was very helpful but also extremely courteous , thank you Adam , Robert

  • Renee S. Jones
    March 2, 2017

    Ms. Emma,

    I would like to take a moment to say thank you for being an awesome customer service person. You walked me through details and made sure I understand. If I could make a wish, I would wish that you answer the call every time I make one, for every bill and service.

    Again ma'am THANK YOU.
    Author Renee S. Jones, M.Ed., NCAC II

  • Sabina Pello
    March 1, 2017

    I appreciate your kindly and professional level SERVICE very much, Dear Sandy!

    Compare to other my attempts to book the ticket today -- yours is outstandimg in many ways-peaceful talking , gentle manner, compehensive info w/ NO bla-bla- and waisting of time . And thank you also for finding the appropriate time flight and w/ modest price.
    This is very rare now when majority of your agents are so boring-- a watrrshades of talking w/ no results .

    I wish you having success in your work and life ! Hope to encounter to your service in future ! Stay well,

    Satisfied customer,

    Sabina Pello, PhD .

  • Adama Bangura
    March 1, 2017

    Your call was awesome. You answered all my questions. Even your tone of voice was good I really appreciate your help with me this morning. I recommend you Paxton to travelers. Once more thank you for helping me today.

  • Carlos M. Herrera
    April 30, 2017

    Hi Amira,

    I'm just want To Congratuled Steve for te Excellent and Professional Services that he Provided to make my airline reservations.

    Carlos M. Herrera

  • Fox, Jerry G
    April 28, 2017

    Thank you for your assistance. You were very patient and helpful in answering my questions and getting our seat assignments.


  • Miriam Rodriguez
    April 27, 2017

    Saludos Sr. Franco Iglesia, mi nombre es Miriam Rodriguez desde Puerto Rico y usted me ayudo para consegui unos boletos de avion para California , lo cual viaje el 10 de abril hasta el 15 de abril. No tuve ningun inconveniente, se lo agradezco. Tengo ahora necesidad de conseguir boletos para Cancun Mexico, lo llamo y no me quieren pasar con usted , dicen usted esta ocupado, pero usted me dijo lo llamara, por esta razon me atrevo a escrbirle.

    Voy a Cancun, Mexico el 21 de junio hasta el 27 de junio, ya habia conseguido unas vuelos con Copa-vuelo 451 SJU6:08 am -escala en Panama y 113 Panama a Cancun9:53- 12:30 pm

    De regreso con Copa vuelo 114- Cancun-escala en Panam a las 1:37pm-4:10pm y vuelo 450 Panama 7:09pm - San Juan 11:01

    Puede usted conseguirme este mismo vuelo a un precio módico .

    Le agradezco, me puede escribir a mi correo rodmiriam@yahoo.com.

    Si usted prefiere yo llamar y cualquier persona que me atienda, me lo deja saber no hay problema

    Gracias espero por usted
    Miriam Rodriguez

  • The Salazar Family
    April 27, 2017

    To whom it may concern,

    Today our family lost a member and needed emergency tickets. With all the frustration and sadness Mr. Gabriel was beyond amazing. He was patient professional and sympathetic. He is truly an example of professionalism and great customer service. My family is grateful for his help and strongly wanted to let his superiors know. We would like to recommend a raise a higher position an award. Maybe he should be the one to train the rest of your staff on what customer service is about. Thank you for everything Mr. Gabriel.

    The Salazar Family

    April 27, 2017

    I am very happy with Ackley. He help me with all my requirements. I am hard of hearing but he repeated everything again and again. He did not get frustrated. He is very polite and very nice. He is wonderful and made it very easy for me.

  • Hannah Lodahl
    April 26, 2017

    Hi there!

    Bruce was extremely helpful in finding our ideal flight times and seats in a timely manner. He was extremely respectful and available when needed. It was a pleasure to work with him -- he really helped to take all the stress out of planning travel for our trip and answered any questions we had. Now we just have vacation to look forward to! Thanks for everything!!!


  • Patricia
    April 26, 2017

    I got an opportunity to speak to CCH Patricia she was overwhelmed with the services provided the Our customer service representative she said to pass on the biggest kudos to Eduardo, He is just awesome, Resolved all the queries she had, She also mentioned that Eduardo is very sweet,
    Helpful and Professional

  • Mr. Michael P. Waak LCSW
    April 25, 2017

    This email message comes to affirm the very helpful and polite treatment Travel Consultant, Austin Cooper,

    provided me during the booking of my airline ticket this morning on American Airlines departing from Newark, NJ, to San Juan, Puerto Rico. Mr. Cooper conveyed a welcoming attitude of helpfulness, and went above and beyond by answering my many questions concerning the details on boarding and carry-on luggage and other matters. I wish all travel help clerks could be as helpful and cheerful as he.

    Thank you,
    Mr. Michael P. Waak LCSW

  • Alison Marcovitz
    April 24, 2017

    To Whom It May Concern:

    I had a highly unusual request today to book my 92 year old legally blind father on a round trip, non-stop flight from LAX to Philadelphia airport that required not only detailed information on special services for the blind, but to see that he is attended to at both airports. John went the extra mile in suggesting flight insurance in case my father got sick that he might have to cancel. John also mailed my father's flight tickets to him. John deserves lots of Kudos for outstanding customer service as well as respecting the elderly disabled American seniors. This gentleman is an asset to your company.

  • Tracee Prysock
    April 21, 2017

    My experience with you, Vilfred, was amazing. I felt so list and confused about the help which I needed and you walked me patiently through the steps. You were very knowledgeable of your job and that is comforting to know that someone like you was there to help me. I finally was able to book my grandson on a flight with me. For your help with it I am so very grateful. God bless you and thanks so much for your patience and kindness. I hope your superiors acknowledge you for your greatness.

  • Tonya Deas
    April 20, 2017

    Thanks for all support and kinds words. You went over board to make sure all my questions were answerd. Booking flights isn't easy for everyone. I truly appreciate your help.

  • Gaikwad, Amos S.
    April 20, 2017

    Dear Nisa,

    Thank you for assisting me to figure out that Jet Airways and KLM operate together…
    Your cooperation is highly appreciated.
    Keep up the good work

  • Joseph mwangi
    April 19, 2017

    To whom it may concern

    I am very pleased by the services I received from Eduardo, his professionalism is far above average. I have always been made to feel like I am asking too much every time I go hunting for tickets, but today I found one that has all the patience. I have never bought travelling insurance before but his approach and willingness to see that all is well on my trip caused me to give in. We need more like him. I can now say I know one who can take care of my travels. Thanks for masking my evening.

  • Jian Yang
    April 19, 2017

    Hello, Ruskin

    I would like to express my appreciation for your outstanding customer service which I had received this morning.
    You provided me timely and excellent support regarding my travel airfare that I purchased.
    You were extremely attentive and listened to all my questions and help me to select the seats that I prefer.
    Your service is speedy and efficient.

    Thank you very much for your help and have a wonderful day!

    Jian H Chen

  • Leslie Bashaw
    April 19, 2017

    Just want to say thank you for very nice help tonight from Roman. You were so pleasant, not rushed, and answered all my questions in a courteous, kind manner. ***** (5 stars!)

  • Suzanne Schultz
    April 19, 2017

    Hi Addison,

    The seats are fine. Thank you for your excellent assistance in obtaining the flight and tickets for us. i apologize for questioning the integrity of the company.
    This was the first time I used your company and am very pleased. Your Supervisor and yourself were very professional and accommodating.

    Thanks again
    Suzanne Schultz

  • Aileen McGuinness
    April 19, 2017

    To Whom It May Concern,

    I wish to say a huge thank you for the work Wayne Foster and Dylan Johnson put in on my behalf trying to solve a problem on behalf.

    Last year I had a flight booked but had to cancel it and received a credit for same.

    On trying to to book a fight this year it was not so easy to complete the book and I dealt with many employees of traveler help desk but they could not get to finalise the booking. So I would have to ring again and again.

    Eventually I got to speak to Dylan Johnson who was extremely courteous and helpful and did his best to solve same but there was some hitch that stopped the booking so I then got to speak to Wayne Foster who assured me that the problem would be solved. Wayne assured me that his job was to keep the customer happy and that he would sort it all out. He remained calm, professional and courteous each and every time I called, mailed.

    At this stage, I was quite mad and not a bit calm.

    Buy Wayne reassured me that the booking would be finalised in time for me to use the credit. He went over and above his daily job, and kept on until he found out what was wrong with applying the credit. He dealt with the airlines and solved it and booked and confirmed my flights.

    You are very lucky to have these 2 men working for your company. Because of the way they dealt with me, listened and followed through I would be more than happy to use your company again and will recommend it to my friends.

    Other employees would do well if they did half as much as Dylan and Wayne, they are extremely professional and they listen to the customer properly and figure out what has gone wrong. If not able to fix same, tell the customer what is going on - communication is very important and I cannot emphasize how these 2 calmed me down, figured out what needed to be done and kept me updated.

    I had a great trip thanks to them and wish them every success in their future and hope they get recognized for all their good work as they certainly had to do a lot of work for my booking.

    They are a real asset to your company (and it took quite a few calls before I got to speak to them, so please appreciate how sincere my thanks are).

    Best wishes.

    Aileen McGuinness

  • Shelagh Klavir
    April 18, 2017

    Hello Paxton,

    I want to thank you for all your help with this reservation.

    I have had a problem with one of my credit cards as someone else seems to have used it. I do not know what strings you had to pull but you got me approved and I can now make my plans. Thanks again for all you hard work. I really appreciate it.

    Shelagh Klavir

  • Brent Pries
    April 18, 2017

    I am writing this email to comment on the service I received from Customer Service Representative Paxton. It was a great pleasure dealing with Paxton. He was consistently polite and very helpful. I was a little uncertain of my travel plans at first and he was very patient with me and never exhibited the slightest impatience. His service was impeccable. I travel quite a bit and will use your service for my future flight needs because of Paxtons' excellent customer service. Also, I was unable to get a cheaper price anywhere else that I looked.

    Thank you very much.
    Brent Pries

  • Erin Keefe
    April 16, 2017

    Eduardo was a terrific help to me. He was understanding of my needs, was able to quickly answer my questions and assisted with getting the flight information i needed sent to me via email. I appreciate Eduardo's assistance.

    Thank you, Erin Keefe

  • Tina
    April 16, 2017


    Thank you for your assistance , sending me my detailed e-ticket and explaining all the benefits of travel insurance to me. I appericate the above and beyond customer service.


  • Seema and Barkat
    April 14, 2017

    Thank you Roderick for an excellent service.

    Look forward to doing more business with you in future. 🙂

    Seema and Barkat

  • Jessica guerra
    April 14, 2017

    Thank you so much for your patience and canceling my fight for April 24-30th and keeping my exciting flight departing on the 24th. You where very understanding a polite. I will defiantly use smartfares again!

  • Allyson Cannon
    April 13, 2017


    I thank you so much for your help in getting my seat assignments. You are very professional, and patient. I would certainly use your services again


  • Joan Stockton
    April 11, 2017

    Selina was extremely helpful with my flight confirmation and seating choices today (4-12-17). The was information, professional and thorough. I appreciate her patience.

    Joan Stockton

  • Fahim Hashemi
    April 11, 2017

    Vilfred did an absolutely amazing job helping me with a very difficult and complicated route. He always kept me calm and put my mind at ease about the whole journey and procedure. I believe Vilfred should get a good raise. He's a great person professionally and I got to know him a little bit more personally and he's amazing all around.

    Fahim Hashemi

  • Justin Storey
    April 11, 2017

    Ruskin thank you so much for your outstanding help.

    Thanks to you I had a great experience!
    Justin Storey

  • Arlene Borromeo
    April 11, 2017

    Dear Romen... Please give this email to your supervisor as I want them to know how patient you were with me when I needed helping conforming a United flight from Chicago to Boston...

    You deserve praise for your good work! Thank you again!
    Arlene Borromeo

  • Shanna Locklear
    April 11, 2017

    Thank you so much for your help! 5 Likes for your assistance.

  • Muna Jaffal
    April 10, 2017

    dear Paxton

    thank you for your help
    you answer all my questions and you where very nice and polite also you took the extra step to help me
    i thank and wish you good luck

  • Sharon Hill
    April 9, 2017

    Sedrick was very polite on call,very professional. Due to his service and sales skills , she will continue booking with us and will recommend others as well.

  • Muna Fazlioski
    April 5, 2017

    Thank you for all your help and going up and beyond for me. Thank you for your help you answered all my questions. you are so kind and I really appreciate every thing did for me God bless you. MUNEVERA FAZLIOSKI

  • Marisa
    April 5, 2017

    Dear Mr. Ruskin,

    Thank you so much for answering my questions and for providing me with an updated itinerary for my flight information.

    You were very helpful and precise. Thank you for indicating how important the email you sent me really is. I appreciate all the information you gave me. Once again Thank you.

    God Bless You

  • Angela Bishop
    April 5, 2017

    I just was helped by one of your very BEST agents. This response was not solicited. When I told him how appreciative I was of his help he said that a comment would help others not to make the same mistake which was made with me initially. His thought was for others. A very easy mistake, but nonetheless it got me to call and get the help of Ruskin. He went out of his way to make things right for me. I so greatly appreciate his help. You have to be proud of him. He even was able to sell me flight insurance which he noticed hat I did not have. I had to let you know of his good works.

    Way to go Ruskin. Keep up the good works.

    One very appreciative customer.

    Angela Bishop.

  • Rosie Palmer
    April 5, 2017

    I would like to thank Romen his service was very excellent to me he help me a lot and I appreciate him. Great job Romen we need more customer service people like yourself, very helpful.

    April 5, 2017

    Hi Romen,

    Thanks for your assistance, you have been very helpful in resolving my baggage payment for my upcoming family vacation. I've spent over an hour trying to get a Spirit airlines representative to no avail, however you were able to get this done and I,m satisfied with you service.

  • Raph ogunyemi
    April 5, 2017

    Paxton has been very helpful with the questions I had about my travelling itinerary. I would recommend his services,

    thank you and really appreciate.

  • Debbra J. Cymbal
    April 5, 2017

    Thank you for all of your help at Travelers Help Desk, Eduardo has taken his time to assist in making this arrangement for me, and my two daughters. They were so helpful and patience with me. Thank you Thank you. Please see that these fellows get recognized for all of their efforts. I will to be sure to tell all of my friends and neighbors of this agency.

    Once again, thank you.
    Debbra J. Cymbal

  • Kimberly St Germain
    April 4, 2017

    To Whom it may concern,

    I asked Huxley to please forward these comments to his supervisor. I just had to make a change to a previous booking using your service. It had been a stressful time

    trying to think of my best options, cancelling or changing and realizing the extra cost involved. I wanted to commend Huxley for his patience and kindness in helping me deal with my situation. I am so glad I got him on the line as he really was sincere in his efforts to help me and I appreciate his service so much! It was excellent and your organization is blessed to have someone like Huxley helping your clients! Bravo!

  • Geneva Jones
    April 3, 2017

    Eduardo was very patient and kind with me as I do not travel often. And this is my first time using Traveler Help Desk.
    His voice was very clear and I did not have to ask him to repeat as I have had to do with others.
    Also, the line was clear.. He gave good service.
    I was trying to book my seat for my flight April 6 and April 11th.
    He did try to find a seat for me and then he told me I would have to go to American Airlines website with code JFLKCS and book a seat.

  • Rafiat Oseni
    April 3, 2017

    Paxton has been very helpful with the questions I had about my travelling itinerary. I would recommend his services, thank you and really appreciate. Rafiat Oseni

  • Michael Charles Lauren
    April 2, 2017

    To Whom It May Concern

    Travel Consultant Adam was very professional and helpful in successfully solving my problem. He was calm and very clear when asking for my information.
    He was also very patient when I didn't understand what he needed from me. I hope all your staff is as efficient as he was. Thank you Adam for a job well done.

    Michael Charles Lauren

  • Debbra J. Cymbal
    April 2, 2017

    Thank you for all of your help at Travelers Help Desk, Eduardo has taken his time to assist in making this arrangement for me, and my two daughters. They were so helpful and patience with me. Thank you Thank you. Please see that these fellows get recognized for all of their efforts. I will to be sure to tell all of my friends and neighbors of this agency.

    Once again, thank you.
    Debbra J. Cymbal

    April 2, 2017

    She Booked a flight for kids. Agent was patient. He listened to her very carefully. She is getting in 7 days but she was very sad as all her work is messed up. Agent is very professional and helped her a lot. He is trained very well and is a valuable resource of the company.

  • Mrs. Shirley
    May 31, 2017

    Had a chance to speak With Mrs. Shirley as she was very happy with the customer service that Anastasia provided.
    She also said that she will be recommending our company and Anastasia to her friend and will always call and ask for Anastasia
    She also said Anastasia had a very lovely and pleasing voice.

  • Freddy Stubblefield
    May 31, 2017

    Thanks Romen for all your help, I really appreciate customer service and for taking the time meet my needs. Once again thanks and look forward to doing business in the future.

  • Bonnie Albert
    May 31, 2017

    Thank you for your help today when I called about my reservation.You were able to solve my problem and you did it cheerfully .I appreciate your helpful attitude.

  • Beth Kendall
    May 31, 2017

    I hope I figured this out correctly. My computer wouldn't print on the page that will be my ticket, but another person at Travelerhelpdesk told me what to do. So I hope this works all right. You have been very, VERY helpful, and I thank you very much. I hope your supervisor will give you a good raise $: you've earned i!

  • Jane Guerra
    May 30, 2017

    Nisa was very kind and courteous to me while we were on the phone,and answered all my concerns and questions about my upcoming flight. She also offered me some insurance for the flight and was not pushy. She is a nice person and you are very lucky to have her as an employee.

  • Lei Mulipola
    May 30, 2017


  • LZ
    May 29, 2017

    Jessica is very attentive to my request on getting the e-ticket number and confirmation of the booking. While I was on hold of the call for a couple minutes, she sent me the e-mail with all the travel info. Later, she saw that I was not assigned seats and offered the assistance to do so. Good customer care and service. Thanks!

  • Carlitos Ortiz
    May 29, 2017

    That was a great customer service I am so happy for that thank you so much to change everything that I need to be done

  • Amber frantz.
    May 29, 2017

    Dear Anastasia,
    I'd like to say thank you so much for making this an easy transaction for me. You were so kind and helpful and I really feel so assured when I have sent emails and received almost instant reply.
    I'm very greatful for your help and friendly service. I was hoping I could tell your manager that thanks to you I will be recommending all my friends and family to book their flights with through your agency!
    Thank you again for an easy and pleasant experience,
    Kind regards,

  • Gabriella Borbas
    May 28, 2017

    Dear Jessica,
    I am really satisfied with your professional assistance. I particularly appreciate that you so promptly did send to me my Electronic ticket and you were so kind and patient while talking to me. If the agreed price is the same as I was told I will definitely recommend you and your company to my friends.
    I wish Smarfares had even more so competent employees like you Jessica.Thank you again very much.

  • Mary Wade
    May 28, 2017

    Vilfred, Thanks so much for your help in confirming our flight and seat assignments. You were very helpful and provided excellent service.

  • Nancy J. Rockey
    May 28, 2017

    It was a pleasure speaking with you today. Helping me with a change in our seating arrangements for our flight is very helpful. You answered all my questions in a very professional manner. In today's world, it is so refreshing to speak with someone with excellent interpersonal skills.

  • James Bonome
    May 28, 2017

    Hi My name is James Bonome. I used Justfly.com for the first time on some flights. And I would like you to know everyone I spoke with was very helpul. I do plan on using your service again. And would highly recommend it to my family and friends. Thank you for your hard work.

  • Anya
    May 26, 2017

    Thank you for your assistance Gerrard! Your customer service was greatly appreciated and I was so glad that the tickets didn't change in price. Travelling is expensive and I appreciate a good dea

  • Dolores Zaremba
    May 25, 2017

    I wish to compliment your firm for the admirable, efficient and knowledgeable employ Jessica. I am a very old person, she was so patient it was wonderful working with her. A great asset to your firm. Regards -

  • Lisa Troeder
    May 24, 2017

    Adam, Thank you so much for understanding my concern and making things roll along smoothly. I really appreciate the time you took to alleviate my concerns, making my trip that much more enjoyable.

  • Connie C. Triggiano
    May 24, 2017

    Thank you, Jessica, for the wonderful assistance you gave me and for resolving the rather complicated issue on my California trip next month. You promised me that you'd handle this matter to my satisfaction and you did !!!! Thank you very much. You are awesome!!

  • Hilarie Auguste
    May 24, 2017

    thank,you so much for all the help you give me it was kindly appreciated you took your time to explain every thing to me about my travel plan and that I am grateful for it was nice doing business with you thanks again

  • jerrie nicholson
    May 24, 2017

    Metric, Thank you so much for being so helpful in getting my confirmation numbers on United and Lufthansa airlines. Thank you for the prompt email in confirming those numbers. I appreciate your patience since I am hard of hearing.

    Best regards,
    Jerrie Nicholson

  • D. Stripe
    May 22, 2017

    Today I had the pleasure of having Nixon assist me with a complicated flight booking. Within a very short period of time, he was able to answer all of my questions, book my flights according to what was good for me in terms of departure times, provide quotes and explained various options to me.
    This gentleman was truly very gifted with customer service and I hope I have the good fortune to utilize his services again in the near future.

  • Derla
    May 22, 2017

    Good morning Vilfred: Thank you very much for clarifying my booking statement. The miscellaneous statement was very confusing and frightening. Your new email is clear and confirms my wishes. Have a blessed day

  • Dave Borden
    May 21, 2017

    Upon contacting your service for rev# N2C9T5 I have talked to several agents and have been very satisfied with their experience. Lesly was most helpful in finishing up on my travel plans thank you

  • Janet
    May 21, 2017

    Thank you for you're help today. You were very polite and well mannered. Great sign of customer service. I will definitely use your service again in future.
    Once again thank you for you help!

  • peide yao
    May 19, 2017

    Hi Lesly
    Thank you for giving me a perfect service. Your work is very professional, and I am very satisfied with it, good luck to your , hope you have a nice day .

  • Dr Kodiath
    May 18, 2017

    I want to give an evaluation for Jessica's services for me as a customer. She did an excellent job in clarifying all my questions. She took time in collecting all the required data for me. I continue to use your companies services always.

  • Rolanda S Craig
    May 17, 2017

    Adam was such a big help. I'm older and sometimes have trouble navigating around my email. Not to mention, I have extremely bad vision. He highlighted the important details in red for me. Now that's what I call great customer service. Keep up the great work.

  • David Chen
    May 17, 2017

    Dear Ruskin: I am deeply appreciated your help in resolving my airline booking problem.You are very professional, patient and kind to help me solving the issue which incurred during my booking.
    Thank you very much!

  • Lori Riley
    May 16, 2017

    The rep was very helpful in setting up this trip>He was patient, I really appreciate thank you very much.

  • Wanda Preuss
    May 16, 2017

    I just want to compliment Adam on his help this evening. He was very helpful in making my seat assignments for my airline and providing me with my trip confirmation information. I especially appreciate him waiting until I received the email from him confirming all the information I was given.
    Thank you, he was extremely helpful and courteous,

  • Heloisa Grimwood
    May 16, 2017

    Thank you very much for taking the time to fix the problem with my reservation. Your hard work was greatly appreciated.

  • Gerry Taylor
    May 16, 2017

    Ruskin did a GREAT job answering all my questions on my upcoming trip to Reno Nevada. He is very knowledgeable and took care of all my needs. I enjoyed working with him and will use your company in the future.

    Sincerely, Gerald Taylor

  • Jane Shurrush
    May 16, 2017

    Dear Sir or Madam, I spoke to Paxton the other day to check on my flight reservations. He was patient, kind and very helpful. He went above and beyond to try and answer my request. He also sent updated information with changes so I felt reassured everything was in order.

    Good to have people like him when you're dealing with an incompetent company like El Al!

    I had called to try and reserve seats for a flight reserved through American Airlines with 2 flights operated by El Al. Unfortunately the only way to reserve seats is to call El al and I have tried several times and been put on hold for over half an hour. I am still trying!

    If there is anything you can do to help I would appreciate that.

    Thank you,

  • Petar Radanliev
    May 16, 2017

    Dear Metric

    Thank you very much. This is excellent. Very good service from your part, I can rest assured now that I have the electronic ticket.
    Have a good weekend and all the best.

  • Robert D. Thomason
    May 16, 2017

    Thank you very much for your assistance. I had lost my return ticket to Kiev, Ukraine. Even with my hearing loss which I informed you of we used the Phonetic alphabet to clarify each Alpha character that was necessary. I would prefer you to be my flight agent from now on if possible.

    You were beyond excellent all the way to outstanding in your assistance to me.
    With my hearing loss from the Vietnam war each word has to be enunciated clearly and at a slower pace than what some individuals are accustomed to using.

    Thank you very much for your assistance and cheerful attitude with me. I would recommend you to anyone and everyone for their needs.
    Robert D. Thomason

  • Loy Abundo
    May 15, 2017

    Im overwhelmed with the way ruskin help me through out the conversation, he was very helpful and even ask me if I’m looking for a hotel or car rental which unfortunately car rental prices are a bit high. Ruskin customer service skills is amazing!!! keep it up!!

  • Christine Leopard
    May 15, 2017

    Dear Selina, Thank you so much for all your time &help in changing our flight nightmare back to its "almost" original state.

    We appreciate your patience &efforts to go above &beyond to get the job done!
    Bless you my dear,

    PS Please let Salton know how very much we appreciate him too. His patience are a treasure!

  • Nazrul Shaheed
    May 14, 2017

    Dear Concern,
    I really appreciate the agent representative who was on phone with me around 20 minutes this evening and tried her best to help me in all respect upto my optimum satisfaction.

    With all the best,

  • George Vandeyar
    May 14, 2017

    I want to report a wonderful experience I had today with Lesly of your travelerhelpdesk, she is the most courteous, patient, and helpful person I have encountered in ages and should be commended for promoting your business which I will not hesitate to use in the future.

  • Emma Felix
    May 13, 2017

    Dear Lesly,
    I have received all the details to our flights. Thank you for helping me. It was a good experience to deal with you. You are efficient, patient, and courteous. Again thank you and keep up the good work. Wishing much success in your career.

  • Carolyn R Lombardo
    May 13, 2017

    It was such a pleasure to have you helping me with my travel this morning
    I really appreciate your discovering that my birthdate was listed incorrectly and you honest advice regarding the travel insurance. Your a refreshing pleasure to deal with Thank You

  • Andy Lippa
    May 12, 2017

    Thank you for handling the billing discrepancy on our tickets to Chicago. You handled it professionally and quickly. We look forward to seeing the refund within 7 to 10 days per your directions.


  • Sonia Nestor
    May 12, 2017

    Ashley you was wonderful to talk to and so polite and very helpful I've never had anyone help me the way you did I hope you have many wonderful days thank you so very much your's truly.

  • Julianne
    May 11, 2017

    I want to thank Eduardo for his help with my travel flight to Washington. He was very polite and understanding of what I needed. He has been very helpful and did not keep me on hold for no longer than about two minutes. He explained everything in detail where I could understand what I need. I will contact him again in the future. Thank you Eduardo!!!!

  • Dr. Susanne Caviness
    May 11, 2017

    I was pleased to have you help me with my travel plans.. You were very polite, professional and took care of my problem very quickly. I would highly recommend "Travel Desk" to my colleagues.

    This experience with your company has been superior to all the experiences I have had with other discount travel companies. In the future, I will be sure to only call on you for my travel plans. The only improvement I would suggest is to advertise more. I only discovered your services by accident when I was looking for travel companies. . Your service has been outstanding. Thank you for making my travel planning more enjoyable.

  • Anastasia. S. Kakkavas
    May 11, 2017

    Just wanted to say that I received wonderful customer care from Romen today with my travel plans.
    He was very patient and tried his best to accommodate my time travel plans since I needed to connect to another destination from Athens to Rhodes Island in Greece. He searched for about 20 minutes to find me the shortest time and best price for the connecting flight to RHO He also gave me some helpful tips and provided information on how airlines handle certain situations.

    I will use Smartfares again.

    Thanks again Romen

  • Robert D. Thomason
    May 11, 2017

    Thank you very much for your assistance. I had lost my return ticket to Kiev, Ukraine. Even with my hearing loss which I informed you of we used the Phonetic alphabet to clarify each Alpha character that was necessary. I would prefer you to be my flight agent from now on if possible.
    You were beyond excellent all the way to outstanding in your assistance to me.
    With my hearing loss from the Vietnam war each word has to be enunciated clearly and at a slower pace than what some individuals are accustomed to using. Thank you very much for your assistance and cheerful attitude with me. I would recommend you to anyone and everyone for their needs.

  • Mr Farrell
    May 11, 2017

    Thank you so much for your patience and understanding. It has been almost 30 years since I've flown, and you helped me make it easier than I thought was possible. I really appreciate the time of a great employee!! You definitely set the bar! I can't wait to continue my future travel plans with you! Sincerely, Jason Farrell.

  • Morgan
    May 08, 2017

    Vilfred, thank you so much for confirming my upcoming travel information and sending a detailed email. You are very kind and I appreciate all your help today.

  • Susan Graziano
    May 08, 2017

    Thank you so much for your help. You are an exceptional, helpful and professional agent and I really appreciate all of your knowledge and that you are so pleasant.

    Thank you,

  • Jay Sandul
    May 08, 2017

    Thanks Adam for the complete and fantastic service. You have exceeded expectations!!
    Thanks again

  • Cynthia Collins
    May 07, 2017

    I want to thank you very much for employing Ross. He was very patient and thorough with me as I booked a rather complicated flight. He was very knowledgeable, courteous, and helpful. I highly recommend him for any customer service awards that you have available. Sincerely, Rev.

  • Claudia Gaytan
    May 07, 2017

    Thank you for your help.
    I had called your company 2 times concerning my ticket and booking but was not getting satisfactory answers until I got you. Your explanation in a calm professional manner the willingness to go the extra mile to make sure that all my questions and concerns are taken care of is beyond description. THANK YOU VERY MUCH LESLY.

    I do not know what to do to show you my appreciation since we are in different countries though neighbours but if you could do me one more favour; please forward this e-mail to your supervisor and manager so they can know my appreciation and how an asset you are to their company.

  • Mehreteab Araya
    May 07, 2017

    Hello Brett,
    Just trying to say thank you so much for your help and patience. You are so wonderful listener.
    I am really satisfied with your excellent customer services and advises.
    Mehreteab Araya

  • Elizabeth
    May 06, 2017

    Sarah was very patient, knowledgeable and very courteous. Though customer is not aware of it but she is extending her shift.

  • Claudia Gaytan
    May 06, 2017

    Thank you for your help.
    I had called your company 2 times concerning my ticket and booking but was not getting satisfactory answers until I got you. Your explanation in a calm professional manner the willingness to go the extra mile to make sure that all my questions and concerns are taken care of is beyond description. THANK YOU VERY MUCH LESLY.

    I do not know what to do to show you my appreciation since we are in different countries though neighbours but if you could do me one more favour; please forward this e-mail to your supervisor and manager so they can know my appreciation and how an asset you are to their company.

  • Sharon A. Love
    May 04, 2017

    Hello Lesly,
    Thank you for patiently assisting me with our future airline flight arrangements leaving from Orlando, Florida and arriving in Washington D.C. on June 29, 2017. Your expertise in providing me with updated information on flight times and overall, confirming my reservation is greatly appreciated. Also, thank you for encouraging us to purchase an affordable flight cancellation insurance, just in case of emergencies. I wish you much success with your career as a Customer Service Executive or other careers you may attempt in the future.
    With Great Appreciation,
    Sharon A. Love, Customer Confirmation #5U9XQZ

  • Nell Williams
    May 04, 2017

    Thank you very much for your assistance, Paxton, for sending me the flight information, including the ticket number and the flight insurance. It was a pleasure working with you. Nell Williams

  • Martha Levering
    May 04, 2017

    Thank you for your excellent help today.You did a great job taking care of my date of birth misinformation.I appreciate it a lot. Take care,

  • Amelia Dawson
    May 04, 2017

    Thanks so much Ruskin for all of yours help that was very much needed and appreciated you was very patient and helpful and I thank you for that have a pleasant day from Amelia Dawson

  • Eugene
    May 04, 2017

    Kade is very patience and helped me with my travel plans. He provided a great customer service and will definitely book the reservation with Smartfares again.

  • Donna Fitzpatrick
    May 03, 2017

    Hi Arthur
    I wanted to write and thank you for all your help today in finding an affordable ticket from Augusta, GA to Boston. You were the only person who returned my phone call today. I'd previously talked to 12 different companies from Flighthub, Exploretrip, etc. and directly with Delta, American, United, etc. and you were the only person who called back when they said they would. Never heard from the airlines either.You understood my urgency about getting to Boston to see my brother who was fast encroaching into end stage Alzheimers and I didn't have much flexibility as I have younger kids and teens here that I cannot leave unattended. So thank you very much for your continued research in finding me the best price affordable for me, and for all your help and compassion today. I appreciate your understanding and the extra effort to help me.It seems a rare commodity today to find such a great individual who is truly willing to help and follow up on his word. You are a gem of an employee and if there is any survey or recommendation that I can fill out to rave about how well you did your job and went over and above the usual to help me get to my brother.I very much appreciated your return call, so you'll know at least that you're the best out of any of the 12 companies and airlines, that did not even return an inquiry. Kudos to you Arthur!!If I book another flight in the future I will be giving you a call first. Thanks again and take care and God Bless,

  • Londa Everett
    May 03, 2017

    Thank you very much, Eduardo, for all of your help this evening. You are the fourth person I spoke with today and the only one to send complete details regarding our trip. You also provided the Record Locator number required by American Airlines to check on our flight with American Airlines, which is very important. You answered all my questions in a professional and courteous manner and were very patient with me, making certain that I received all the information I needed. You were never rude or abrupt, but happy to help me. I appreciate your assistance very much. Thank you for giving me your extension number so I can talk to you again if necessary. That is most helpful. Thank you for doing an outstanding job! Londa Everett

    May 03, 2017


  • Vannessa Weingart
    May 03, 2017

    Dear Romen,
    Thank you for your excellent customer service and diligence in helping us get a refund for the change fees for this flight. Due to unforeseen circumstances we had to postpone our trip but look forward to using your services in the future. We appreciate the time you took in helping us in this matter. You went above the normal expectations of customer service and have won over customers that will continue to use your services in the future.
    Thanks again for your help!

    Vannessa Weingart

  • cherilyn christian
    May 03, 2017

    To whom it may concern, Lesly have been a great help to me, her
    Services are excellent and because of that I will recommend friends and family to purchase Tickets from your company.

  • Gregory Thomas
    May 03, 2017


    May 03, 2017

    Adam was very helpful when I called regarding boarding tickets. He was also very polite and patient.

  • Marlena Ostrowski,
    May 03, 2017

    Hi, Adam! I would like to thank you for your excellent service regarding my friend, Marlena Ostrowski reservation. Your professional voice, your knowledge, your interest of my case is noted as a excellent service that you give, and it's saying a lot about your company. Keep good work!!! Again, thank a lot. I hope, that your service to customers will be recognized by your management. Wally Z Baumac, friend of Marlena Ostrowski

  • Daniel Brizard
    May 02, 2017

    I can say that Eduardo was very polite with me. He knows how to help customers . i appreciate his service and i count refer some friend to this company to buy any tickets soon.

    thank you so much
    Eduardo Brizard

Home   |   FAQ's   |   Baggage Fees   |   Testimonials   |   Traveler Tools   |   Credit Card Authorization Form   |   Purchase Terms and Conditions   |   Contact Us

© Copyright 2015 Traveler HelpDesk, All Rights Reserved.